Refund & Cancellation Policy
Current Plans:- Lite Rs. 49/- for 1 week
- Super Rs. 99/- for 1 month
- Premium Rs. 299/- for 6 months
- Platinum Rs. 399/- for 12 months
Hi Hello offers free registration for women on our Services since our mission focuses on making friends and dating more accessible to women in India. For men, the subscription is mandatory from day one and our varied subscription plans can come in handy to them. The subscription plans may vary on the basis of language, region, or company policy which may change from time to time without notice. Please also take a note of the following terms:
- If the User purchases a subscription plan, it will automatically renew (at then-current prices) until he cancels, in accordance with the then terms.
- If you cancel your subscription before the expiration of your plan, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.
- If some Services are usually provided subscription-free too, on cancellation of such subscription as mentioned in 13(B), the Profile shall not be removed.
- External Subscriptions: Externally through third-parties like Google Play Store, or Apple Store, or by any other method (Payment Methods) authorized by us. The Subscription can also be purchased via in-app purchase options and methods. If the User chooses to use any of these methods for the subscription, the payment policies of such third party service providers shall apply and Hi Hello will not be responsible for the same.
- Internal Subscriptions: Internally through purchase methods available in-app or on website.
- If money is deducted from the User’s bank and the same is not credited to Hi Hello, the subscription will not be activated and such debited amount shall be refunded back to the original source of payment. The duration of such reverse credit may vary based upon the policies of third party payment providers. Hi Hello shall not be responsible to ensure such reversal and incase of any delay in reverse credit the User shall coordinate with their respective banks or such third party payment providers.
Howsoever and whenever the cancellation of a subscription is prompted by the User, Hi Hello reserves the right to retain payment for the billing cycle of during which cancellation is done and no refund shall be given for the same.
Refund Policy:- Subscriptions and purchase of Virtual Items/Options are non-refundable and non-transferable, except if the laws applicable in the jurisdiction provide for refunds.
- Hi Hello reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if you (the User) violated these Terms, misused our Services or behaved in a way that the company regards as inappropriate or unlawful, on or off our Services.