Cookie Policy
We believe in maintaining transparency to avoid any conflict of interests regarding the use and processing of Data. This Cookie Policy explains our policy regarding the purposes for which we use cookies and how you can manage your preferences in relation to such cookies.
Meaning: A cookie is a piece of text stored on your computer or mobile phone by your web browser. They are basically a tool that stores information about time spent and action taken during website visits, recognizes you and your preferences each time you visit Hi Hello, and ensures site functionality enabling us to provide the Services we offer and the Users request.
By using our Services, you accept the use and collection of your data as per this Policy.
TYPES OF COOKIES WE MAY USE:
To make your experience seamless, secure and worthwhile, we are constantly endeavoring to improve our Services. For this, we take the help of first-party and third-party Cookies.
Depending upon your Use of our Services, any or all the following Cookies may be used on your Device:- Essential cookies: Also called Strictly Necessary Cookies,
these cookies are essential to track your logins, remember your
language preferences, and protect your account from getting hacked
and recording any malicious activity.
Most of the strictly necessary cookies may not be controlled or removed since they are there for the smooth functioning of our Services.
Certain Cookies that we may use are listed below:
Cookie name Type of Cookie Purpose cookie_settings First-Party This cookie remembers your decision about cookies on our site. If you have given a preference, we’ll store it in this cookie. has_secure_sess ion First-Party This cookie is used for secure communication throughout our site. session_cookie_ name First-Party This cookie provides a unique session ID to ensure the correct data is linked to you. s1, s2 First-Party This cookie remembers your account in your browser and identifies that you have an authorized account. device_id First-Party This cookie identifies you by assigning a unique ID and authorizes you to log in to the app. UID First-Party UK TS First-Party This cookie records when you started the session and lets us know when the session needs to be updated. Nobma First-Party This cookie ensures the app opens, not the mobile browser, when you are being redirected to the Help Centre. session First-Party If you need to use the help centre, this cookie remembers your account in your browser and identifies that you have an authorized account. TEMP_API_HOST First-Party This cookie is necessary to allow users to switch between global regions. wpr First-Party This cookie enables us to track session cookies when you travel internationally and prevents you from being redirected to different sessions incorrectly. - Analytics cookies: These cookies are for the development of
our Services, keeping the features relevant by learning how our
Services are being used and how the Users and the public interact
with our website and mobile application.
Certain Analytics that we may use are listed here:
Cookie name Type of Cookie Purpose Ref First-Party This cookie identifies and tracks ad campaigns used on the site. Domain: google.com Third-Party (Google) This cookie lets us monitor and improve the performance of our websites and applications. Domain: appsflyer.co m Third-Party (AppsFlyer) This cookie lets us monitor and improve the performance of our websites and applications. - Performance Cookies: We engage these cookies to make our Services open up faster and run lag-free. These cookies also help us respond faster to your requests.
- Security and Site Protection Cookies: To help keep Hi Hello and our members safe and secure, we use cookies and other devices, such as CAPTCHAs. These cookies protect Hi Hello Users from spam and fraud by ensuring the safety of your personal data when you navigate or shop on the app or website for things like In-app Features.
- Persistent cookies: We may use these Cookies which will help us to ensure we have identified the same device is logging in to the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised login attempts to your account and accessing any hacked accounts.
- Advertising & marketing cookies: These cookies are
essential for our Service Providers and Partners. These cookies
help them craft personalized ads and measure the performances of
these ads and other campaigns.
Cookie name Type of Cookie Purpose Inv First-Party This cookie means that we’ve asked you to participate in a campaign, such as a rewards program. Market First-Party This cookie tells us what platform you’ve used to install the app. - Social networking cookies:Depending upon your selection of
the Services, a third party may also place its cookie on your
Device. These social networking cookies help you share and
contribute media from your social media account(s) easily.
Some of the Cookies that we may use are listed here:
Cookie name Type of Cookie Domain: facebook.com Third-Party (Facebook) Market Domain: snap.com Third-Party (Snapchat)
- Essential cookies: Also called Strictly Necessary Cookies,
these cookies are essential to track your logins, remember your
language preferences, and protect your account from getting hacked
and recording any malicious activity.
HOW LONG ARE COOKIES PLACED ON YOUR DEVICE:
Only for as long as is necessary for the purposes set out in this Policy, the cookies may be set on your device for a period of 365 days once our Services are used, or unless you clear/delete them.HOW TO MAKE CHANGES IN YOUR COOKIE SETTINGS:
Only for as long as is necessary for the purposes set out in this Policy, the cookies may be set on your device for a period of 365 days once our Services are used, or unless you clear/delete them.- You can easily choose to modify and/or delete website Cookies and other tracking technologies (like pixels) through your browser options.
- While using the mobile application, you may also change your controls by managing your Privacy preferences under your Profile (under “Settings” > “Security & Privacy” > “Cookies” on iOS and Android).
CHANGES:
Hi Hello reserves the right to change, modify, edit, and/or delete the whole or any part of this Policy at any time. We will notify You of any changes by posting the new Policy on this page. The User has the onus to keep checking the updated Policy from time to time on our website. The notice regarding change in this Policy may also be communicated through in-app notification or an e-mail through which the account is affiliated. Continued use of the Services after such change shall be presumed as acceptance from the User’s end.REACHING OUT TO US:
In case you have doubts or grievances regarding our Cookie and Privacy Policy, feel free to reach out to us at: support@hihelloapp.com .